"...very relevant..."

Although your focus was IT, much of what you said was very relevant to the manufacturing arena.   Having worked in a Japanese work environment, an American work environment, and a mixed Japanese-American environment, the ability to transfer engineering knowledge to non-engineers in a changing cultural environmental is a challenging exercise in making sure the message is not "lost in translation."   I think the pointers you gave on Wednesday were EXCELLENT advice and I hope your company gains more traffic through the exposure at Diane Altwies' "Fundamental Series" of webinars! Jerome Rowley, CAPM